Returns & Exchanges

At Carex, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unworn garments with original tags attached into their original packaging or a secure shipping box.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy until your refund is processed.